Here’s a very nice entry by Rob Angeles of Social Media Philippines that he posted in Barrio Siete.
You know how there are people who just can’t say anything nice? You try to explain your point and they so rudely throw in an incoherent comment that throws people off of the subject you’re talking about? Well, there are a lot of those, too, in social media. I’m sure you’ve had an experience similar to this: You post a blog entry, people comment, and then somebody just come in, babbling about how you’re wrong and that your blog post sucks ass. It’s inevitable especially if your post don’t confirm with the standards of intellectually gifted. Generally, you’d think that this is all done with bad intent in mind, but if you open your mind enough, you may be able to tell apart people who have a point from people who just want to weigh you down. The key, however, is how you treat and react to such comments. Always check if the negative remark offers any value. Read back on your post and see if the comment made sense. If it does and you’ve seen what the person was pointing out, apologize. And be sincere about your apology. People can tell apart a fake and honest apology. Never forget to acknowledge a helpful comment (even if the comment sounded negative) with a thank you. It shows your reader that you take what they say into consideration and not just set them aside. If the negative comment is because of a misunderstanding, recognize the other party’s factual points and then iron things out with a clear explanation of things. Adding new information that can help sort out the confusion also helps. If the negative comment warrants action, then do act on it. Explain to the commenter what’s being done about their concern. But at the same time, if matters are out of your hands, air out your reasons for not being able to do anything about it. Avoiding replying in an unsure or defensive manner. Being too confrontational can turn people off. Talking about something that you’re not certain of doesn’t help, either. If a commenter cannot be pacified, offer a more in-depth discussion of the subject matter with them outside the blog. You’ll be doing your other readers a favor. If you look closely enough, you’ll see an opportunity to build a relationship from negative comments. Be it with the commenter or your passive readers, the way you handle such things can help establish trust. It can also show just how committed you are to your work and your audience as well.
Stumble Upon
Del.icio.us
Buzz
{ 2 comments… read them below or add one }
TOINK!sabay kapa sa ulo baka bumukol.
kaya nga panay nalang basa kot iniiwasan ko
ng mag comment,dahil wala din lang akong
masabing matino e,palagi nalang wala
sa topic ang comment ko, pansin na pansin ko yun hahaha
.-= lee´s last blog ..Ibon ba eka mo…? =-.
[Reply]
reynz Reply:
November 22nd, 2009 at 1:14 am
hahaha kung di na kaya at di umumbra ang ignore button, meron blakjak na tinatawag haha
.-= reynz´s last blog ..How not to start a blog: hate blogs by BongV and Benign0 =-.
[Reply]
Hindi ko pinapansin ang negative comments. I just take that constructively and dont let them ruin my day. Hehheheh. Makapal na din ang mukha ko. Chars!
[Reply]
reynz Reply:
November 24th, 2009 at 7:44 am
ok lang naman ang ibang negative comments, kaso me mga iba na me mga subliminal messages na literal hahaha
[Reply]