Comments on: A day in the life of a Citibank Call Center guy

By: Aldrin Aquino

Aldrin Aquino — Wed, 07 Apr 2010 19:20:41 +0000

May sira ulo yung tumatatwag. Dapat in-control yunh Agent pero na overwhelmed yata siya sa pagmumura nung “brendamage” na kausap niya. Dapat kinuha muna niya ang pangalan at acct # para makapag file cia ng complaint sa customer abuse Department. Sira ulo talaga yung babae at ito namang si Agent bakit kasi nagtagalog pa cia e bawal yun. Pero walang kasalanan c Agent nagkaroon lang ng lapses sa call handling niya.

By: natski

natski — Fri, 27 Nov 2009 13:23:18 +0000

gusto ko lang magreply dun sa “feeling ko staged ito? kse ang alam ko pag call center bihira mangyare yung parehong tao yung sasagot ng calls mo eh. isa pa parang anlalalim ng mga ginamit na words ni mare! hahaha!

infernez, ang yabang nya at may 13k sha sa account — ang laki-laki, di ba??? bwahahahaha!”, alam ko matagal na tong issue ngayon ko lang naisipan when checking some videos in youtube, hindi ito stagged kasi nangyari na sa akin ito after ilang minutes same person din ang nakausap ko, im not so sure what i have heard sa center namin nangyari ito, ayoko lang sabihin saan..depende kasi sa mga nagmomonitor ng mga calls yan meron kasi talaga kasi na tao doing that kind of job and you will know if you’re in a call center industry.reply me na lang at jnavy0407@gmail.com. tsaka agree ko kay CC Support. mayron kasi mga SOP ang mga center sa pag handle ng mga ibat ibang klseng kols. nakakagulat talaga ang babaeng iyon gaya nga sabi ni rizal hindi marunong tumingin sa pinanggalingan hindi makakapunta sa paroroonan… baka kasama na syang desperadong mga kano dala ng recession… “Mal-edukado Babae”…mas grabe pa sya sa kano…

By: CC Support

CC Support — Sat, 21 Nov 2009 03:35:26 +0000

I somewhat disagree.. Been working in a call center for several years already.. Agents are allowed to give warnings sa mga abusive callers and they can actually release the call (Inbound or Outbound).. Agent provoked the member (kayo po?) instead of trying to do an extra mile and sinasagot nia si member instead of trying to pacify her. In other words, he wasn’t silent at all. Hindi ako bilib sa ginawa ng rep.. In fact, he wasn’t able to control the call. Yes, she’s cursing and swearing pero sana bago tau sumagot ng pabalang, let’s listen to the customer’s concern first and focus on the resolution. As a rep, dapat sanay na ciang masigawan o mamura pero it is being regulated by warnings. I didn’t hear any attempt from him and there was no sincere empathy at all.

For the lady, I feel so sorry to what happened to her passport, her pending obligations, the money that she can’t withdraw, her wrath towards Filipino people, etc.. However, these issues do not excuse her. She needs to talk to God… She badly needs it.

By: mtoni

mtoni — Sun, 31 May 2009 20:02:03 +0000

baka nga si cc ma ung nasa audio.
wala silang pinagkaiba eh.

By: reynz

reynz — Sun, 31 May 2009 14:04:49 +0000

HAHAHAHA! (@nina hindi dun sa taas ha?) HAHAH reynz´s last blog post..Pano ko i-justify sa boss ko and Aeronautical Engineering sa Accounting?

By: nina

nina — Sun, 31 May 2009 12:05:19 +0000

CC MA, kayo po yong nasa audio?

By: CC MA

CC MA — Sat, 30 May 2009 14:16:38 +0000

Putang ina nyo MGA CALL CENTER PEOPLE. KAKATAWAG NYO LANG KAHAPON TAPOS KINABUKASAN TATAWAG NANAMAN KAYO SINONG HINDI MAIIRITA NYAN PALIBASHA HINDI KAYO TINATAWAGAN MGA HIPOKRITONG GAGO! MAGHANAP KAYO NG MATINONG TRABAHO PAG SINABIHAN KAYONG HINDI IBIG SABIHIN HINDI. DAMI KONG NAKIKITANG MGA CALL CENTER EMPLOYEES LAKI NANG SWELDO TANG INA ANG YAYABANG NA MASYADO KAYONG FEELING DAPAT LIMITAHAN LANG ANG TRABAHO NA ITO AT YUNG MGA TANG INANG PURO KAYABANGAN LANG ALAM AT BASTOS TUMAWAG MATANGAL. TANG INA NYONG MGA CALL CENTER PEOPLE! SUPOT!

By: xiao

xiao — Tue, 28 Apr 2009 16:03:33 +0000

in fairness...honestly..totoo yan...i am a csr agent..mahirap buhay call center >_< malaki talaga suweldo kung suweldo lang paguusapan.....ganda benefits peo yan ang kapalit...lalo na sa previous job ko sa telecom company ng USA...unang word na sasabihin nila f****, you guys blah blah xiao´s last blog post..A Vampire Online RPG Game

By: axle

axle — Wed, 04 Mar 2009 19:25:01 +0000

gare ko bulnuton ang mani-mani ni ate!!!!
so buli ni ina mo man!!!!!

By: Ricardo

Ricardo — Fri, 27 Feb 2009 16:23:53 +0000

Narinig ko na. Salamat HAHAHAHA

By: nina

nina — Fri, 27 Feb 2009 04:22:22 +0000

i mean from the beginning

nina´s last blog post..Arrgh, it’s back again!

By: nina

nina — Fri, 27 Feb 2009 04:21:03 +0000

I thought it was real

nina´s last blog post..Arrgh, it’s back again!

By: reynz

reynz — Fri, 27 Feb 2009 03:04:51 +0000

totoo ba yan? hahaha reynz´s last blog post..Disco lights!

By: reynz

reynz — Fri, 27 Feb 2009 03:03:46 +0000

eto pa sya eh

http://www.youtube.com/watch?v=xzVvBElWHiU

reynz´s last blog post..Disco lights!

By: reynz

reynz — Fri, 27 Feb 2009 03:02:53 +0000

yeah it was interesting na tinanggap nang citi na totoo pala yon, akala ko talaga fake lang yun reynz´s last blog post..Disco lights!