Filipina: Persona non grata
I have no clue if this is authentic or if this actually happened in real life. It’s possible that this is fake, but judge for yourself. For what its worth, listen:
Askal ang babaeng to
Me sinabi pa syang “Puro kayo uragon!” Eto. Kahit wala akong trabaho. Pwede kong sampalin ang askal na to nang 13,001.50 philippine pesos and pipti centabos. Yong pipti centabos ang isasampal ko. That is, kung papayagan ako nang Policia nang Pasig. Hehehe! Yet, whoever is this Call Center guy, dude! you did great and I have no clue where you get that much patience! Hahaha!
Nag-bago isip ko!
Nadala kasi ako nang explanation ni Nina. Check the comments section. Nung sinabi kasi nung CSR “kayo po!” in response to “gusto mo basagin ko tong monitor nyo?!“, i believe dun nag-simula ang init nung ale, set-aside mo na, na-mahilig mag-murang malutong sya. Nina then picked-it up with her explanation. Basahin sa comments.
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grabeeeeeeee!!!!!! nd ko matapos puro tumataginting na pi nasusunog ang tenga ko!!!
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reynz Reply:
February 13th, 2009 at 2:30 am
tapusin mo! tatlong beses tumawag si lola from the bubunic nation hahaha pati mga uragon sinisi nang lola mo
eto
di kaya OFFLINE lang ang ATM machine? hahaha!
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bobonic nation? hahahaha – kaboses sya ni Nora hehehe
diwata´s last blog post..Love is truly in the air – ayaw ko nang huminga!
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reynz Reply:
February 13th, 2009 at 2:31 am
sana nilakihan nya pera nya para belibabol hahahaha
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ang abnormal naman nyang babaeng yan. e pano masosolve ang problema nya e kaaangat palang ng kausap nya e minura na nya at ayaw pakinggan. i-transfer daw sya sa baklang manager, hahaha.
abnormal yan, andito ko sa office, nilakasan ko speaker nagulat sila lahat. hahaha
Kotsengkuba´s last blog post..The Valentines Day Massacre
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reynz Reply:
February 13th, 2009 at 2:56 am
u mean, na-a-access mo na blog ko sa lugar mo? hahaha!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Ano ba yan totoo ba to… baliw yata ang babaita na to eh ang lupetttttttttt. ano na san ang work mo sa atlanta ba or sa charlotte?
[Reply]
reynz Reply:
February 13th, 2009 at 3:21 am
hahaha a couple of call center people i chatted with said this is true. ewan ko. baka nga.
wa pa me work tita. sana. sana at wag sa call center dahil if i was that guy? makakadinig nang malutong na P.I. in bikol ang letcheng babaeng yan hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Adik yata yon…
Elyong´s last blog post..Finding A Conducive Place To Pray
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reynz Reply:
February 13th, 2009 at 3:31 am
mukhang nag-simulang mag-ignite yung galet nung babae nung sinabi nang guy na “kayo po…” hehehe
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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feeling ko staged ito? kse ang alam ko pag call center bihira mangyare yung parehong tao yung sasagot ng calls mo eh. isa pa parang anlalalim ng mga ginamit na words ni mare! hahaha!
infernez, ang yabang nya at may 13k sha sa account — ang laki-laki, di ba??? bwahahahaha!
eMz´s last blog post..Sometimes, all you need is a Hug.
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reynz Reply:
February 13th, 2009 at 3:49 am
you think? pero parang tumatawag sya in-house, yon bang telepono sa loob nang ATM machine, which is why i believe OFFLINE ang ATM hahaha! but i don’t know how it works, medyo napansin ko nga yon, when she called back – 3 times pa ha? i was hoping na ibang tao ang sasagot – but then sya pa rin
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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imon Reply:
February 13th, 2009 at 3:06 pm
di yan staged.
madaling araw po kasi tumawag yung babae tapos 2 lang naka log sa araw na yun. so 50% yung hcance na same guy din yung makausap niya
and yes, i know the guy.
imon´s last blog post..Boyce Avenue Live in the PI!
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reynz Reply:
February 13th, 2009 at 4:18 pm
hi imon,
do you work in the same call center? question: ba’t di na lang binaba at tuluyang ni-record and conversation? i was just thinking na the “conversation” was gonna be used for some “hype” (duda pa rin – hahaha)
reynz´s last blog post..A day in the life of a Citibank Call Center guy
Ely Reply:
February 14th, 2009 at 5:28 pm
nagtaka din ako dun. Sana nag-closing spiel na lang siya, “bawal po nagmumura dito!” hehe. Siguro, ndi sila pwede end ng call unless pinasa na sa supervisor. O baka on nila ung speaker ng phone at pinagtripan na lang makinig sa customer. Gawain namin yan, kaya eto, disabled na mga speakers ng phone namen. hehehe
Ely´s last blog post..American Idol, Joanna Pacitti: Out!
eMz Reply:
February 17th, 2009 at 6:29 am
ay sayang, kala ko staged sha. nakakahiya tuloy. tsk.
nina Reply:
February 14th, 2009 at 3:21 am
my sis-in-law works in a call center. sa complaints sya dati. minsan ayaw na raw nya pumasok kasi nga grabe ang mga tumatawag na nagcocomplain. Ang mga call center agents kasi hindi pwede magbaba ng phone unless may dead air for certain seconds kaya talagang makikinig na lang yong agents. At pansin ko nga sa gabi, minsan same agent ang sumasagot kasi konti nga siguro ang naka-duty.
nina´s last blog post..More Cravings…
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reynz Reply:
February 14th, 2009 at 3:30 am
actually yong mga tawag na to gives us a glimpse of how it is to work in a call center. to those of us na abno what’s going on inside thinks na easy lang sya, kung wala lang akong mga kakilala sa Call Center, i probably would think that way too, and then you hear this stuff, mahirap nga talaga sa Call Center hahaha di ko alam how they can be so patient hahah
reynz´s last blog post..Happy Valentine’s y’all!
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natski Reply:
November 27th, 2009 at 9:23 pm
gusto ko lang magreply dun sa “feeling ko staged ito? kse ang alam ko pag call center bihira mangyare yung parehong tao yung sasagot ng calls mo eh. isa pa parang anlalalim ng mga ginamit na words ni mare! hahaha!
infernez, ang yabang nya at may 13k sha sa account — ang laki-laki, di ba??? bwahahahaha!”, alam ko matagal na tong issue ngayon ko lang naisipan when checking some videos in youtube, hindi ito stagged kasi nangyari na sa akin ito after ilang minutes same person din ang nakausap ko, im not so sure what i have heard sa center namin nangyari ito, ayoko lang sabihin saan..depende kasi sa mga nagmomonitor ng mga calls yan meron kasi talaga kasi na tao doing that kind of job and you will know if you’re in a call center industry.reply me na lang at jnavy0407@gmail.com. tsaka agree ko kay CC Support. mayron kasi mga SOP ang mga center sa pag handle ng mga ibat ibang klseng kols. nakakagulat talaga ang babaeng iyon gaya nga sabi ni rizal hindi marunong tumingin sa pinanggalingan hindi makakapunta sa paroroonan… baka kasama na syang desperadong mga kano dala ng recession… “Mal-edukado Babae”…mas grabe pa sya sa kano…
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hahahahaha….baka naman talagang wala ng laman ang account nya!!!!! nasaan nakaya yung babae? baka naman tuluyang nasiraan ng ulo..tsk..tsk..tsk..bakit kasi umuwi sya ng Pilipinas…oppss..(bobonic nation na pala ang bagong pangalan), ng wala syang pera…dami pa naman nyang obligasyong bayaran…wawa naman ang ale..nadukutan pa yata ng passport… iisa lang ang sisisihin ko dito…mga pulitiko sa pilipinas bakit nyo kinurakot ang pera nung aleng tumitili ng p….ina? hehehe ibalik nyo na kinurakot nyo para makabalik sya sa Amerika!
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reynz Reply:
February 13th, 2009 at 3:50 am
teka did i hear na 30 years sya sa amerika??? hahahaha! lagot! ayokong umuwi nang pinas na Php13,000 lang ang pera koooooo hahahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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“may telepono ba akong dala, ha?”
Paano kaya siya nakatawag hehehe.
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reynz Reply:
February 13th, 2009 at 4:15 am
true! hahaha! wala naman nang rationale yung babae hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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imon Reply:
February 13th, 2009 at 3:07 pm
sa citibank makati po siya tumawag. may phone dun para makatawag sa hotline ng citibank Philippines.
imon´s last blog post..Boyce Avenue Live in the PI!
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reynz Reply:
February 13th, 2009 at 4:14 pm
that’s what i figured, and mukhang alam ko kung asan yang Citibank na yan. That’s in Paseo de Roxas, right? dyan kasi ako nag wiwidraw when I am in town, although buti nga meron na silang Ortigas location tabi nang Discovery suites
reynz´s last blog post..A day in the life of a Citibank Call Center guy
adik…hahah
napaos lang daw siya kaya 3 times lang siya nakatawag…heheheh
adik nga talaga siya…
may sakit daw sa utak!!!hahahha that makes sense….
adz´s last blog post..Talk to My Hand
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reynz Reply:
February 13th, 2009 at 3:54 pm
hahaha and 30 years sa amerika, baka yun na lang ang natira sa savings nya na 13k pesos? hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Mother highness,
Let me say this IN FACE SA GAGANG CITIBANK CALLER NA ITO:
Pinakinggan ko ng ilang beses ang audio na ito. I want to lay out my points in this clip:
Para sa gagang irate na Citibank client:
1. Kung naka-offline ang ATM machine mo at di ka maka-withdraw sa kahit saang ATM, why you did not go to a nearest Citibank branch to make an over the counter transaction at ireport ang nangyari sa iyo.
2. If you are calling Citibank US, hindi ka talaga makokonek ng call center for Citibank Pinas dahil even if they are under the same umbrella, they are still 2 separate entities – they are doing separate transactions dahil hindi saklaw ng Citibank Pinas ang account mo sa Citibank US.
Dapat before you left you motherfucking ramshackle sa US, nag-arrange ka na for your financial transactions para di ka ma-hassle.
3. Wag kang palaasa sa ATM. GAGA. Magdala ka ng cash.
4. Bakit mo bina-bash ang bansa mo at ang kapwa mo pilipino? *cuss word alert lang* Putang ina mo rin. Hindi ka na nag-isip ng tamang solusyon dyan sa problem mo. It only proves na ikaw ang BOBO at GAGA na di makaisip ng tamang solusyon sa problema mo.
5. Alam mo ba ang phone courtesy or phone etiquette? I bet bagsak ka sa subject na ito. Mal-educated ka. Gaga.
6. Korap ang Pinas ha? Mas korap po ang US na pinagmulan mo. Sila ang sisihin mo dahil sa kanila nagumpisa ang problema ngayon dahil sa GAHAMAN ang ilan dyan sa inyo. And I bet, kasama ka na dun. Kwidaw kang dumayo dito sa baryo namin. If I found out who you are, sa ngalan ng Pinas at mga Pilipinong ininsulto mo: kakalbuhin kita at ipapakain sa mga fire ants…har!
You blame the Lehman Brothers, AIG and all those corporate pigs na gahaman. Sila ang nagumpisa ng krisis na ito. Dont blame the Pinas.
On further note, despite the juvenile hypertension na naranasan ko nung narinig ko ang clip na ito, I suspect na this woman e malamang na merong bipolar disorder. Ewan ha. Kasi I kept on listening on the clip and she kept on mumbling non-sense at non-related things. Ang babaeng ito e mayroong manic bipolar disorder.
But if the woman is normal naman and she did this. Well, *cuss word alert* PUTANG INA MO RIN.
Pwe!
[Reply]
reynz Reply:
February 13th, 2009 at 2:55 pm
KORAK! baka nga naman offline lang! hahahaha!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Hay nako, baliw tong babae na to. Pag hndi siya baliw, then she is unbelievably wicked.
Also, kung totoo to, paano to nailabas. Di ba pag tumawag ka sa any customer service may confidentialy agreement chuva na nagsasabi na ” the call may be recorded but it’s used for training purposes only and it’s confidential chuva.. di ba?
Reesie´s last blog post..My Home Sweet Home – Carcar!!
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reynz Reply:
February 13th, 2009 at 9:11 pm
“pangit ang pilipinas! pangit kayong lahat! “ma’am PILIPINA den hu kayo!” hahahahaa
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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nina Reply:
February 14th, 2009 at 3:25 am
actually, hindi totoong for training purposes. nirerecord talaga nila para kung may mag-complain irerewind nila.
nina´s last blog post..More Cravings…
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reynz Reply:
February 14th, 2009 at 3:27 am
now that part i know hahaha kasi sa former office ko, we have those calls recorded dahil we manage properties at maraming mga nag-co-complain so we can rewind it besides ginagamet kasi yan pag nagkaso yong mga residents
reynz´s last blog post..Happy Valentine’s y’all!
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babati lang ng maligayang araw ng puso sa inyo mga kapamilya
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reynz Reply:
February 13th, 2009 at 2:59 pm
happy valentines kulot! hahaha!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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literal na umulan ng mura a!
ay sus, di ko pa nga natapos kasi dumugo na yung taenga ko, pramis!
Dinah´s last blog post..My Sarciadong Isda
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reynz Reply:
February 13th, 2009 at 3:00 pm
pramis enjoy pag isan dosena mo nang pinapakinggan hahaha tawa pa rin ako sa guy when he said “Ma’am Pilipina po kayo!” hahahah
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Babae: P.I. Bakit di ako makapag widthdraw!!!!??????
Call Center Guy: ..uhm Ma’am baka Drivers License ang naisaksak nyo!???
nyahahaha
Jamez´s last blog post..Recession Tips | Its Actually The Right Time To Spend
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Silver Reply:
February 13th, 2009 at 7:35 am
LOL!
*clapping with standing ovation*
Galeng!
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Roy Reply:
February 13th, 2009 at 8:03 am
waaa! parang sa commercial, hahaha!
Roy´s last blog post..A happier ending for Mang Meliton
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reynz Reply:
February 13th, 2009 at 3:47 pm
hahaha mastercard commerial sya hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Silver Reply:
February 13th, 2009 at 3:49 pm
Priceless…
LOL…
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nina Reply:
February 14th, 2009 at 5:48 am
hindi ko narinig yong part na sinabing baka DL sya …hininaan ko lang baka kasi magulantang yong mga natutulog . madaming araw kasi nung iplay ko. that was really funny. it made my day!
nina´s last blog post..More Cravings…
hindi ko na pinakinggan yung audio, binasa ko na lang mga comments, hehe…
ayoko nang pakinggan…
Roy´s last blog post..The 14th Hot Air Balloon Fiesta!
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reynz Reply:
February 13th, 2009 at 3:51 pm
hahaha pakinggan mo roy, mas masarap pakinggan ang tililing eh hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Sa buli ni ina nya! Dai akong nasabutan sa tabil kang hyudikaing na ini.
Sarap lagyan ng siling labuyo nung bunganga nya.
[Reply]
reynz Reply:
February 13th, 2009 at 3:50 pm
sisay baya ini? si abby na tiga maryland? hahaha!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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AbbyGurL Reply:
February 14th, 2009 at 12:39 pm
Aw bako baya. Su ina ko taga Rapu Rapu Albay. Su ina ko ang maurag magtaram ki bikol. Aku digdi na sa Manila nag istar. XD
Pag nahiling ko ang hyudipota na iyan, gapuon ko ma nanggad.
Tama ba bikol ko wahahaha. XD
[Reply]
reynz Reply:
February 14th, 2009 at 1:09 pm
lintian! hahaha! uragon ka pan guiraray ‘ne! hahaha!
kala ko baya si aqui ka kan pinsan ko na yaon sa maryland hahaha buda su bikol mo tiga albay nanggad hahaha
reynz´s last blog post..Happy Valentine’s y’all!
tatlong segundo lang, di ko kinaya, hear no evil ang drama ko eh, hahaha!
roni´s last blog post..prends na kami-updated
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reynz Reply:
February 13th, 2009 at 3:48 pm
hahah when i heard it at jepoy’s site, leche, shock ako, i did not listen to it for a while, inunti unti ko hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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grabe lupit ng agent.. super pasensiya
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reynz Reply:
February 13th, 2009 at 3:49 pm
that agent did good, me humor pa sya hahaha “Pilipina po kayo Ma’am!” hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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Grabeehhhh…. dame nya sinisisi… nakakahiya sha ….may kaluluwa pa ba to?
sherliez´s last blog post..My Shopaholic Confession
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reynz Reply:
February 13th, 2009 at 3:50 pm
anofa flang! pati mga uragon nadamay hahaha!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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tumaas blood pressure ko! sakit sha sa dibdib!
i admit naranasan ko na rin mga ganitong calls since i work in this industry for almost four years now. pero most of irate callers i got comes from asian. mostly americans ang callers namin pero madalas sa mga maldita at maldito ay mga asian.
this woman is stupid! isa syang tanga! lahat ng loopholes sa system ay may explanation. kung ayaw nyang maniwala sana nagpakamatay na lang sha!
kung ako yung agent, sorry pero sa tagal ng pagwa-wating nya nirelease ko na yung call!
i do not tolerate customers like this tonta!
GEisha´s last blog post..Geisha Sessions
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Silver Reply:
February 13th, 2009 at 3:48 pm
Dugg for the word “tonta”
I havent heard that word for a while…hahahha
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reynz Reply:
February 13th, 2009 at 9:08 pm
interesting you say that kasi, listening to the voice, tipo bang, ura-uradang dapat pagsilbihan yung babae, i hope indi ganyan ang mentality nang mga pinoy na outright pagsilbihan sila, den again, uso kaya ang mga katulong saten hahaha baka yan ang mentalidad nitong babaeng to?
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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nina Reply:
February 14th, 2009 at 3:30 am
“ura-uradang dapat pagsilbihan yung babae”
ganyan mentalidan ng iba na parang insectong nakatapak sa kalabaw…
nina´s last blog post..More Cravings…
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reynz Reply:
February 14th, 2009 at 3:46 am
ngak hahahahaha
to me that sounds like politicians na pag nanalo na akala mo kung sino nang mga dyos hahaha
reynz´s last blog post..Happy Valentine’s y’all!
nina Reply:
February 14th, 2009 at 5:09 am
oo sila din yon. pero alam mo yong iba, nagkapera lang ng konti kala mo kung sino umasta.
nina´s last blog post..More Cravings…
reynz Reply:
February 14th, 2009 at 5:22 am
like 13k pesos? hahaha alam ko yang sinasabi mo. hahaha barrio siete ata to and i have experienced that many many times hahaha
reynz´s last blog post..Happy Valentine’s y’all!
nina Reply:
February 14th, 2009 at 6:11 am
teka sanadali ang intindi ko galing sya sa merika, nasa pinas at ngayon kailangan nya mag-wthdraw tapos di maka withdraw kaya nagpapakonek sa citibank sa merika? so siguro dollars yong 13T
nina´s last blog post..More Cravings…
Reyna Elena Reply:
February 14th, 2009 at 6:16 am
hmmm. you could be right! 30 years daw sya sa amerika at nawala ang passport. maybe it was indeed in dollars. but i did not know na makakawithdraw ka nang US dollars dun sa Citibank ATM, dahil i’ve tried that ATM dyan sa Paseo many times at kahit na dollar account sa amerika, piso pag lumabas dun sa machine that’s why i thought it was 13k pesos. now, kung nakaka widrow nga nang USD dun, then baka nga dollars ang 13k nya hahahaha
ang sama pakinggan.. yet, dito nasusubukan ang patience..*aisuz*
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reynz Reply:
February 13th, 2009 at 3:52 pm
and to think na akala ko simple lang ang work in the call center hahaha di ko kaya ginagawa nang mga to sa call center. bali bali ang phone na yan saken hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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If this irate woman is a comment in my blog…
I will reply to her:
“Akismet your ass. You’re a spam, bitch”
LOL!
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reynz Reply:
February 13th, 2009 at 3:53 pm
ngak hahaha priceless moments nga hahaha mastercard!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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nyay! may aswang sa phone! mukhang to the highest level ang TILILING ng lola nyo! naku, makita ko lang un bubudburang ko ng asin ang bunganga nun. yiiii…nakakagigil!
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reynz Reply:
February 13th, 2009 at 3:53 pm
pigain mo na rin bawang para deretso na! hehehe!
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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grabeeeee…sobra na to.hindi ko kinaya.haha
galit na galit sya.baka naman wala talagang pambayad sa bahay.
impeyrnes, ang tagal ng recording pero pinakinggan ko ha.may katapat na ang PLDT cust service na umiyak.nyahaha.
flamindevil´s last blog post..You Say, I Say
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reynz Reply:
February 13th, 2009 at 5:26 pm
ngak andun yong link ke jepoy nung PLDT hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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nina Reply:
February 16th, 2009 at 4:10 pm
ano yong link? marami akong nabasa sa blog tungkol sa PLDT customer service. Grabe tawa ako ng tawa dun kay Connie Veneracion kasi ulit-ulit yong word na english na ginagamit nya.
nina´s last blog post..Hibernate Mode
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nina Reply:
February 16th, 2009 at 4:15 pm
I mean ulit-ulit yong ginamit na word ng customer service agent. Everytime she will start a sentence, she’ll start with the same phrase…kaya lang transcript lang yong nasa blog…
nina´s last blog post..Hibernate Mode
reynz Reply:
February 16th, 2009 at 4:23 pm
connie blogged it? ba’t di ko makita? hahaha
i listened to it again, leche, mukhang pinaglaruan na lang sya nung agent eh
reynz´s last blog post..Parade of Filipino Comedians
ay, nakakuha ako ng tip dito kay manang, masarap pala mag emote sa loob ng citibank center sa paseo, hahaha. kengkay inn the citibank, ganun ang gagawin ko sa youtube, hahaha
bakit kaya hindi si manang inawat nung mga gwardiya dun na mga may uzi pa, hahaha
sa totoo lang, nakakasakit ng ulo!
kengkay´s last blog post..ang kotseng porsche at kanyang test driver
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reynz Reply:
February 13th, 2009 at 9:09 pm
hahaha sa uber sigaw nung babae di sya narining nung security? i bet you, kung totoo to, ma-a-identify yung babe dahil meron namang camera sa loob nang ATM booth na yon eh hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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kengkay Reply:
February 15th, 2009 at 10:30 pm
yan ang pinagtataka ko e. sa lakas ng sigaw ni manang, am sure inusyoso na yan nung mga sekyu di ba? kasi enkandalo na talaga sya, hehe
kengkay´s last blog post..Gayuma
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Silver Reply:
February 16th, 2009 at 5:14 pm
Madaling araw daw po nangyari ate kengkay…
pero in fairness, hihintayin ko ang pagsasadula mo sa Youtube ng scenario na ito…LOL!
OMG to the highest degree! It’S VERY LOUD (literally!) and clear that this woman has a mental problem. Hindi na siguro nakaya ng mga mental hospitals dito sa Amerika kaya pinadala na sa Pinas. At para siguradong hindi na makabalik sa Merika, dinukot ang kanyang passport! ha-ha-ha!
[Reply]
reynz Reply:
February 13th, 2009 at 9:10 pm
teka i missed that one hahaha, ma-play nga uli hahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
[Reply]
reynz Reply:
February 13th, 2009 at 9:21 pm
anong ma’am?! wag mo akong ma-maam maam!
at kinasusuklaman ko ang mga pilipina! hindi ako pilipino resident
p.i. mong bakla ka!
etong pilipinas na to dito na lang kayo
wala akong pakialam senyo!
sana sinagot nung guy nang “wala rin akong pakialam senyo!”
lahat nang klase nang tao dito puta
“opo”
hahahaha
“hindi ho ba kayo pilipino?”
hahaha
o ano ninakaw mo ang passport ko! (hahaha)
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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sakit tenga koooo!!! parang galit sa mundo itong lukaret na to. minumura mga pilipino eh kasama kaya sya dun hehe. wag nyang ikakaila na di sya pilipino dahil halata naman sa “english accent” nya. hehe
pakisabi naman kay miss tililing na balentayms ngayon. araw ng mga puso kaya dapat mangilin at iwasan ang mag p.i.
sana sinabi nung call center agent, “welcome to bobonic nation” hehehe
[Reply]
reynz Reply:
February 13th, 2009 at 9:47 pm
me theory ako hahaha, baka nga talagang me tama yong babae na nakapasok sa ATM booth na indi alam nung guard? kasi some of her statements are weird hhahaha
reynz´s last blog post..A day in the life of a Citibank Call Center guy
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reynz, kakagaling ko lang kay jepoy kanina…. dito din?
siyempre pinakinggan ko naman ulit. ha ha ha!
pagod na ako… ‘di ko na kaya. could someone please bring me to the emergency room?
wild guess: late na siya sa balentayms aybol nila nung ka-penpal niya na pinangakuan niyang i-treat sa megamol. kaya super nabad-trip siya. watchatink?
last na talaga…. pakinggan ko ulit tapos tulog na ako… hindi kaya ako na ang may disorder nito? ha ha ha!
revsiopao´s last blog post..Ugoy ng Duyan
[Reply]
revsiopao Reply:
February 14th, 2009 at 1:24 am
pahabol: if this really happened, i also commend the CSR for his patience. ibang level. clap clap clap!
revsiopao´s last blog post..Ugoy ng Duyan
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reynz Reply:
February 14th, 2009 at 5:21 am
hi revsiopao,
uber ang patience nung CSR hahaha kung ako yun, hinanao ko yung atm at masasapak ko yung babae hahaha
reynz´s last blog post..Happy Valentine’s y’all!
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nina Reply:
February 14th, 2009 at 6:36 am
yon ang trabaho nila maging patient nagtataka nga ako bakit sinabi ng CSR na kayo ho at try nyo ho tawagan..hheheheh..eh di ba mag-iinit ka talaga. minsan naghisterya na rin ako habang kausap ang CSR ng isang bangko, pero hindi naman ganito…ka-irita kasi pag wala kang makuhang solusyon sa problem mo.
nina´s last blog post..More Cravings…
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reynz Reply:
February 16th, 2009 at 1:08 pm
that’s true. patience na walang halong pabalang na response.
initially kasi, dahil nga sa lecheng putang ina, you’d be carried away at sasabihin mong mali talaga ang ale. yah oo na pero, ginatungan nung CSR haha
reynz´s last blog post..Parade of Filipino Comedians
ahahhahaha funny
sirang ulo ng babaeng yan, obviously.
chuvaness´s last blog post..Happy Heart’s Day
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reynz Reply:
February 14th, 2009 at 1:59 am
i bet you, she is. napadpad lang yan sa ATM hahaha in the end, after listening to it several times, i believe me tama talaga yung babae hahaha
reynz´s last blog post..Happy Valentine’s y’all!
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ang tinde!! nung una di ko ma-access ang audio, now i heard it. grabeee sa PI lahat yon talbog sa kanya!! hindi kaya nakawala ito sa mental???
hanga naman ako sa call center agent, soooo patient
[Reply]
reynz Reply:
February 14th, 2009 at 4:20 am
in the end talaga, as in namemorize ko na ata to hahah, i think me tama talaga yong ale hahahaha
reynz´s last blog post..Happy Valentine’s y’all!
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By the way,
I forgot to give the Citibank call center guy a kudos.
Ang galing galing mo. You’re the ma’am este the man! Hahahaha!
Citibank Paseo pala ito…hahah…Ligalig din ako sa lugar na yan…LOL..
Sana naman, moral lesson ito sa iba pang irate callers dyan. Respetuhin nyo pa rin ang mga nasa call center dahil tao din sila. At kwidaw nyo silang apihin o insultuhin ang ibang pilipino, kasi pare-parehas tayong kumakayod para sa pamilya natin. You dont have the right to bash other people, for other people will stand up to defend them and bash you in return.
Yun lang. Peace!
[Reply]
reynz Reply:
February 14th, 2009 at 4:22 am
hahahaha
my nephew’s wife works for a call center also sa RCBC makati naman yun
so far, wala namang kwento na ganito hahaha
reynz´s last blog post..Happy Valentine’s y’all!
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Silver Reply:
February 14th, 2009 at 4:54 am
Ah…RCBC…
Baka yun sa may Yuchengco Tower…hahahha…
Ligalig ako sa area na din yan!…LOL
Ligalig ako sa Makati…Wahahaha
[Reply]
reynz Reply:
February 14th, 2009 at 4:58 am
that building kasi happens to be also the project of a friend who is an engineer kaya he toured me to that building the one time i was in manila. katakot nga noon dahil when he toured me to the place eh indi pa tapos kaya medyo nanghina ang tuhod ko hahaha and i will not do that again hahaha
reynz´s last blog post..Happy Valentine’s y’all!
Man this lady is acting like an animal..
Her vocabulary seems to consist of P***** I**
She has no manners..
Atleast that agent has a lot of patience.. i give kudos to him…
Reezen TOT´s last blog post..General Contractor from HELL
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reynz Reply:
February 14th, 2009 at 5:37 am
hahaha the CSR was also humorous hehehe
reynz´s last blog post..Happy Valentine’s y’all!
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can’t get over this. napatawa nya ako in a gloomy day….
nina´s last blog post..More Cravings…
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Reyna Elena Reply:
February 14th, 2009 at 6:16 am
ako nga dalwang araw kong pinapakinggan until now? hahaha ako na ata ang nasisiraan nang bait hahaha
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nina Reply:
February 14th, 2009 at 6:44 am
kakabaliw masakit lang sa tenga as in to the max level ang decibels nya.
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wala ba syang on-line banking?
nina´s last blog post..More Cravings…
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Reyna Elena Reply:
February 14th, 2009 at 6:30 am
i think she has. ang akala ko kasi, he has a Citibank Phil account and the only reason why gusto nyang makausap ang Citibank USA dahil nga wala daw sa Pilipinas na matinong makatulong sa kanya. that’s how i read it. hahaha ang gulo ! so i assume meron syang online banking.
let’s say $13k un taz me account sya sa US, it’s possible na yong bank nya in the US is not a member or affiliate of Cirrus, Visa, Mastercard or anyone na ka-affiliate nang Citibank, baka yun ang reason bat’ di sya maka-withdraw. besides, kung $13k yun, aba malulukring ka rin nga naman if you cannot withdraw the money.
[Reply]
nina Reply:
February 14th, 2009 at 6:43 am
well, the fact the she called citibank, i assume citibank atm nya and kung 13T pesos lang pera nya hindi sya makakapagbangko sa citibank. alam ko mataas ang maintaining balance sa citibank.
nina´s last blog post..More Cravings…
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Reyna Elena Reply:
February 14th, 2009 at 6:48 am
actually, medyo nalinawan ako sa sinabi mo. although nag-assume na ako na me tama talaga ang babae ha? hahaha!
in any case, siguro tama ka nga. US dollars talaga yong pera nya kasi maliit nga ang 13k pesos. now, un ang kina-stress nung babae.
also, sinabi ko sa comment ko dun sa taas, na nag-simula ang galet nung babae nung sabi nya ganito
“anong gusto mong gawin ko? basagin ko tong monitor sa harap ko”
which the CSR responded:
“kayo ho!”
oh, di nagwala ang lola mo! hahaha
Ely Reply:
February 14th, 2009 at 5:10 pm
may topak lang talaga ung babae. kung ako ung agent, walang na-record na ganito. tapos na agad ung call unang mura pa lang niya. wala pang 1 minute, bye bye na. hehehe.
Ely´s last blog post..American Idol, Joanna Pacitti: Out!
i just played it again – eng eng din yong yong citibank agent eto mga lines nya:
- ma’am tawagan nyo po ang bangko nyo (kaya nga tumatawag yong girl diba?)
- ma’am tawagan nyo po yong number (referring to the 1-800 number, eh wala nga sya outside line – nsa phone ata cya na nasa mga ATM machine.)
- same to you po (in fairness may po pa rin. same to you yong PI?)
- ma’am Filipina po kayo? (obvious ba, yong accent pa lang noong unang tawag)
- you are talking to a manager (grabe, parang hindi)
- tutulungan ko po kayo (after ng ilang minutong pagmumura ng babae, huh?)
- ano ho ba yon?
- ah, okay
- opo…opo…
- ma’am wag nyo gagamitin yong salitang yan…
- mga Filipino po?
- opo…
- hindi po kayo Filipino?
sabi ng gurl – hindi ako pinapalimos nga pera ko sa merika – may point ang gurl. kasi nga sa pinas parang nanlilimos ka ng sarili mong pera. hahahahahah….
well yong patience ng CSR – kasama sa binabayaran sa kanya yon kya hindi sya pwedeng makipag taltalan doon sa babae. kaya nga pag sa compalints ayaw ng ibang call center agents kasi nga mga ganyan ang klase ng tawag na marereceive mo.
i know the agent didn’t have a chance to say something pero nakakawindang din yong mga linya nya. grabe. in fairness magalang cya. Mas bibilib sana ako sa pag handle ng call kung ibang lines ang mga narinig ko sa kanya. Kaya nagwala yong babae eh kasi sa totoo lang wala akong na-feel na customer care from the other end. Pero hindi ako kampi don sa gurl – mukha talagang nakawala sa mental. narinig mo ba yong usapan noong agents sa bandang huli? hindi ko maintindihan pero ang sabi nya – okay lang pre kesa ma-trace yong call sayo ano kaya ibig sabihin nun?
nina´s last blog post..LP – Lila, Kahel, Asul at Pula
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reynz Reply:
February 14th, 2009 at 7:45 am
grabe nina! kinarir mo na sya hahaha
di ba nga, dun nag-ignite yong babae sa unang sinabi nung CSR which said “kayo po!” hahaha
reynz´s last blog post..Happy Valentine’s y’all!
[Reply]
nina Reply:
February 14th, 2009 at 12:49 pm
eh kung ikaw ang singaot ng kayo po what will you do?
[Reply]
reynz Reply:
February 14th, 2009 at 1:06 pm
hahaha eh di mag-wawala den ako kasi nga me halong sarcasm yung dating eh haha
reynz´s last blog post..Happy Valentine’s y’all!
Ely Reply:
February 14th, 2009 at 5:22 pm
@nina, na-escalate ata ung call as supervisor, so safe ung agent kasi at least tama ginawa niya. I don’t know about their policy, pero karamihan ng account, pwede ka mag-warning sa customer na nagmumura. Since ndi makasingit ung agent sana nagbigay na siya ng warning at end na agad ung call since wala naman na patutunguhan. eh di sana ndi umabot ng ganito.
Ely´s last blog post..American Idol, Joanna Pacitti: Out!
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nina Reply:
February 15th, 2009 at 4:55 pm
nope, three calls same agent kaya lalong nagwala tapos noong hinahanap ng girl yong manager nya, sabi nya, I am the manager. Wahhhhhhh…. kaya sinabihan sya na wag na, wala kang command, achuchuchu…. Naloka, pag naaalala ko to natatawa kong mag isa….
nina´s last blog post..LP – Lila, Kahel, Asul at Pula
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reynz Reply:
February 15th, 2009 at 5:04 pm
i edited my entry nina. buy ko ang argument mo. hahaha! but yeah, in fairness, kahit na me pag-ka sarcastic ang CSR, he was overall very patient.
reynz´s last blog post..Royal Blog Santacruzan 02/15/2009
nina Reply:
February 16th, 2009 at 11:20 am
kita ko nga yong edited version at least naka-cross out ha so may credibility pa rin. hahahahhahahaha..grabe, nasa isip ko pa rin ito
nina´s last blog post..Hibernate Mode
reynz Reply:
February 16th, 2009 at 12:10 pm
hahah nina, eh anyone who listens to the tape, instant reaction gaga at buang ang ale dahil nga sa lecheng putang ina.
but if you take that out – it’s really the CSR ang nag-start nito at talagang ginatungan nya pa dahil sarcastic ang CSR di ba? hahaha
i listened to it again – grabe!!! pang ilan na kaya to hahahah
oo nga eh kahit ako siguro magwawala pero hindi kasing grabe nito. nways, kinareer ko kasi ang daming comments about dun mga panalong lines eh di may i play ulit ako at pinakingggan ko mabuti at sinulat ako. hahahahhaha… grabe sana hindi na ulitin ulit masakit sa tenga.
[Reply]
reynz Reply:
February 14th, 2009 at 8:15 am
hahaha! moral lesson: walang kahihinatnan pag mainit ang ulo hahaha
reynz´s last blog post..Happy Valentine’s y’all!
[Reply]
Question lang:
Kaya kaya sa ATM ang 13k dollars??? I mean, kayang i-withdraw???
Parang sobrang lake eh…
Wala lang, naitanong ko lang…
[Reply]
nina Reply:
February 14th, 2009 at 10:32 am
sa pagkakaintindi ko, hindi sya nagwi-withdraw ng 13,000 USD. Nagagalit cya kasi di sya maka-withdraw kahit may lamang 13,000 (unknown currency) yong ATM nya.
[Reply]
reynz Reply:
February 14th, 2009 at 12:30 pm
yeah nina, that’s how i understood her
reynz´s last blog post..Happy Valentine’s y’all!
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Are you guys still carry this crazy woman’s issue???
Talking about stress management, hahaha!
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nina Reply:
February 14th, 2009 at 12:47 pm
heheheheh stress reliever sya. pero sumakit ata ulo ko kaka rewind….hahahhaha
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reynz Reply:
February 14th, 2009 at 1:07 pm
ay naku! eto si nina hahaha stress na stress na kamo at halos ginawang doctorate hahaha
reynz´s last blog post..Happy Valentine’s y’all!
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bad trip, nag sign-up ako kung saan-saan para lang ma-upload at i-post to, walang nangyari. one week na, wala pa rin confirmation ang soundcloud. Napost na to sa lahat ng blogs. LOL
[Reply]
reynz Reply:
February 14th, 2009 at 11:20 pm
hahaha sorry to hear that Ely hahaha
reynz´s last blog post..Happy Valentine’s y’all!
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isa lng mssbi q..ang kapal nmn nya.sa 22o lng British Citizen aq pro ipinanganak aq sa Pilipinas and never ko ggwin yan dahil pagbalik baliktadin man ang mundo jan aq nanggaling at pag wla Pinas definitely wla din aq.Never ko lalaitin ang pinagmulan ko.kumbaga parang minura ko na din sarili kong ina pag gnwa ko yan kc jan aq nanggaling eh.nkka tindig balahibo tlg.di kya xa nasasaniban ng masamang espiritu?dpat agpatingin xa sa Psychiatrist and sa pari bka nasasapian na xa ng demonyo.You Lady….shame on ureself.!!!kelangan mu ng pray over at magpagamot sa mental.u badly need help.
[Reply]
reynz Reply:
February 15th, 2009 at 2:21 pm
i feel you rey,
kung 30 years sya sa US, maswerte sya, not all Pinoys tasted what good life sa US sa ibang mga pinoy at talagang medyo obnoxiously demeaning yon.
[Reply]
my sister forwarded me this, lolXDDD nosebleed ako..lololololXDDDD
a few comments
bobonic nation – sang parte ng mundo to??
13 thousand – weh? hahaha
she mentioned “puto” lololXDD
“mga kupal kayo..alam mo narinig ko lang yan eh..pero mga kupal kayo!” – oh lolz
“nanakawin mo pa ang passport ko kaya di ako maka-withdraw sa atm!” – anu konek??
gosh…im also in a world of call centers..usually, isa o 2 lang ang naka shift sa GY…
also, take notes po, na nde ata pde magbaba ng phone ang mga call center agents..nasa training na ata nila yun na pag may IRATE na caller..wag na lang siguro sumagot at lalung nag-iinit ang ulo..or rather, lalung nasisiraan ng tuktok ang mga P*tang inang sira ulong, bobo, tontang, baliw na caller na tulad nito..ahahahahaXDDDD
meron palang mga ganitong tao anu? nilalabas ng singaw ng kabaliwan sa phone…ahaha
baka nga
offline ang atm
malaki sa limit ang withdraw nya
ala talaga laman atm nya (lol)
na debit xa
[Reply]
reynz Reply:
February 15th, 2009 at 2:22 pm
hahaha hi aya!
si nina sa taas me magandang explanation at ginawang PhD hahaha but yet, i do believe na baka nga offline ang lecheng ATM hahaha
[Reply]
Nasa Youtube na po siya. Well broadcasted to the internet na. hahaha..
http://www.youtube.com/watch?v=xzVvBElWHiU
Ate Nina,
I like the other point na napresent mo. About sa “kayo po” response ng CSR. Medyo sablay na nga siya dun pero siguro, sensing na the woman is so freaking maangas na at threatening the damage the ATM, kaya nya nasabi yun.
Another thing is nabara na yung agent kaya if I am in his shoes, malamang nasabi ko na din yung “kayo po”.
In any way, the woman is below the belt na talaga. So expect na nyang minumura na siya ngayon ng mga pilipinong nainsulto nya. She is calling us dogs, well, she deserves the cuss word P.I.
[Reply]
nina Reply:
February 15th, 2009 at 4:56 pm
yon din nga ang sabi ng mahal na tryna kaya nag-init dahil doon sa kayo ho…pero alam mo may tendency talaga maging ganon ang CSR, parang nasabihan na rin kao ng ganyan….hahahahhahaha….
[Reply]
reynz Reply:
February 15th, 2009 at 4:57 pm
actually believe ako sa presentation nang nina. hahaha binabawi ko lahat nang sinabi ko hahahaha allowed naman ako di ba?
but then again, yong CSR ang nagpa-ignite nang galet nung ale kaya the fact na indi matulungan mas lalong nag-init.
reynz´s last blog post..Royal Blog Santacruzan 02/15/2009
[Reply]
Silver Reply:
February 15th, 2009 at 5:24 pm
Kasi sa totoo lang, nagpapaka-doctorate na rin ako sa issue na ito eh. Hahahah…Tulad ni ate nina..
Kailangan paulit-ulit na pakikinggan yung audio kasi habang paulit-ulit mong pinakikinggan e maraming detalye ang lumalabas. I heard na the woman lost her passport and may obligations about home payments etc. Pero nairita pa rin ako sa paggamit nya ng P.I. cuss word sa mga Pinoys.
Therefore, may punto si Ate Nina about her perpective on the “kayo ho” dialog. Pero siguro, the woman lost her will to solve the problem talaga – in an objective way that will not require blasting cuss words to the CSR and to the rest of the Philippines. She is still way below the belt pa rin. And I think she still deserves the cuss words from the insulted pinoys here.
Another thing that I have read from the forums and blogs is that Citibank CSRs are unprofessional kuno in handling calls daw. I dunno if this is fact or false kasi di pa ako tumatawag sa Citibank eh…hahahha…(Ayaw ko magka-credit card kasi its still utang pa rin – in plastic card form – hahaha) So I dunno kung ano ang the real score about Citibank CSRs. May mga complains daw na di daw sila marunong maghandle ng calls according sa mga comments and threads na nababasa ko.
[Reply]
reynz Reply:
February 15th, 2009 at 5:29 pm
i agree with you. below the belt na yong mga sinabi nung ale. eto ang tinatawag na she hit the roof. pero, i guess to be objective is to take out tha putang ina for a minute at dissect kung pano nag simula ang putang ina di ba?
ang that will lead to the CSR’s “kayo po”
reynz´s last blog post..Royal Blog Santacruzan 02/15/2009
Silver Reply:
February 15th, 2009 at 5:34 pm
Nakow…
Baka maglabas pa ako ng panibagong analysis sa audio na ito. May mga lumilitaw na bagong detalye as more bloggers peel the layers of this issue.
Pinapagalitan na ako ng nanay ko dahil paulit-ulit ko na daw pinakikinggan ito. Pero I cant set aside my curiosity eh.
In initial reaction, magagalit ka talaga sa pagmumura ng irate caller na ito. Dapat nga natiin siya mapagalitan dun kasi talagang below the belt. On the other hand, i-examine din natin ang side ng CSR dahil baka nagkulang din siya sa situation na yun.
Still, irita pa rin ako sa pagmumura nya – above else. Hay. Hirap talaga pag nakaapak sa ibang bansa at bigla na lang maliitin ang kanyang motherland.
Another lesson that I learned from Mahal na reyna at Ate Nina:
Always make to a point na alamin ang both sides ng story before react. Ilang beses na akong napaso sa ganito kasi I admit I am so damn critical minded. But anyways, this is still a learning in life. We should never stop learning, ika nga.
Salamat Mahal na reyna at Ate Nina…
Another analysis on this audio will be coming soon in my blog.
nina Reply:
February 15th, 2009 at 5:44 pm
below the belt talaga pero let’s admit it, na-entertain tayo kahit nabingi ako at sumakit ulo ko
hehehehhe grabe, we can’t get over this. ako natatawa mag-isa pag naalala ko.
nina´s last blog post..LP – Lila, Kahel, Asul at Pula
reynz Reply:
February 16th, 2009 at 4:39 am
another analysis? hahaha bachelor’s degree na tong ginagawa nyo! in fairness pinakinggan ko uli sya for bizillian times natatawa pa rin ako hehehe
reynz´s last blog post..Parade of Filipino Comedians
I sent the link to my sis-in-law. I asked her kung may na-encounter na syang caller na parang ganito. Hehehehehheheh… Dati kasi sa complaints sya kaya umalis sya isipin mo buong duty mo complaints ang calls na narereceive nya.
nina´s last blog post..LP – Lila, Kahel, Asul at Pula
[Reply]
reynz Reply:
February 15th, 2009 at 6:38 pm
hahaha ako agree ako sa fact na di ko kaya ang trabaho nang CSR, eh baka mga katabi ko sa cubicle eh pagmumurahin ko na rin hahahaha i have a lot of admiration sa mga taong to na nasa call center hahaha grabe! di ko kaya ang trabaho nila hahaha
reynz´s last blog post..Royal Blog Santacruzan 02/15/2009
[Reply]
dito sa US, ke mapamanager ka o katulad ko na office technician, lahat kami sumasagot ng telephone inquiries, ngayon kailangan meron kang sixth sense to know na first word pa lang na kausap mo eh galit na at malapit ng maghuramentado, what I do kahit ga-ano ka grabe ang situation, I try to calm down the caller by identifying myself and giving them my direct line as well as asking them to give me at least ten minutes to analyze what is going on with their Policies, I’ve just had a very irate caller last Friday, and I do understand the situation that the caller wants us to Reinstate his Authority to operate, he was really yelling and was blaming me, however, I have to make it clear to him that it is the Companys system that suspended his Authority not me. I gave him my Manager’s direct line and transferred his call. After I spoke with my Manager and explained the situation I got the go ahead to rescind the suspension. During this economic crises we have to go an extra mile to help the customers, we have to bend over and be contortionists however we have to make sure that they are not cursing us on the phone, we respect them and they should respect us too. I didn’t have to listen to the link with re to this CItibank CSR, it happens to us everyday we go to work here in the US
[Reply]
reynz Reply:
February 16th, 2009 at 2:56 am
i do that too at work LCM but you jnow what, in all my years , wez ako maka-experience nang irate caller. am not saying na puro GMRC ang mga kano ano dahil ilang beses na rin akong nakipag-murahan. sa former office ko lang an daming demonyo, gusto ko na ngang pagsasamplain
pero, typically nasa pagsagot mo nang phone gaya nga nang sabi mo
reynz´s last blog post..Parade of Filipino Comedians
[Reply]
sayang, hindi nairecord nung inatake siya sa puso…
[Reply]
Mother highness,
pwede ka nang mag-gawad ng honoris causa for audio analysis kay Ate Nina…
hahahhaha….career to the max na ang audio na ito…LOL
Pati ata ako e napaisip sa perspective nya…hahhaha
[Reply]
reynz Reply:
February 16th, 2009 at 3:38 am
yeah she did good, i was iffy in the beginning pero ngayon sure na ako sa opinion ko hahaha
reynz´s last blog post..Parade of Filipino Comedians
[Reply]
ahaha..pinarinig ko to sa mga ka opismates ko today..nawindang sila ah…
comment pa nung isa ko opismate
“namali ata xa ng natawagan, dapat ata PARI tinawagan nya, daig nya pa ang na- exorcist! and daming DEMONYO SA KATAWAN NG BABAENG YUN!”
sabi naman ng isa ko officemate
” sino ba babaeng yan? hagilapin natin nang ma-firing squad!”..
oh well…
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reynz Reply:
February 16th, 2009 at 3:38 am
ganyan ang unang reaction ko, until i started listening to the tape over and over at dun ko napika-ap yong mali nong CSR hahaha
reynz´s last blog post..Parade of Filipino Comedians
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aya Reply:
February 16th, 2009 at 4:47 am
yep, more or less..may mali talaga din yung CSR..narinig ko din..tinatabla nya ng sagot yung nagwawalang possessed na caller XDDDDDDDDDDD
mga pabalang din kasi sagot nya, igniting more yung kabaliwan nung babae…
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reynz Reply:
February 16th, 2009 at 12:58 pm
that’s right – i guess yon ang word na hinahanap ko “pabalang”
and gaya nga nang sabi ni Nina, if you are frustrated na walang makatulong sa problema mo taz pabalang pa sagot mo, eh talagang puputok ka sa galet
reynz´s last blog post..Parade of Filipino Comedians
eto yong link:
http://houseonahill.net/the-continuing-pldt-mydsl-saga/
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reynz Reply:
February 16th, 2009 at 7:27 pm
you know, this PLDT crap is true. nangyari to sa biz ko sa Antipolo na pinahirapan kami nang mga impaktong yan. grabe ang PLDT na yan. hangga ngayon, nanggagalaiti ako dyan.
reynz´s last blog post..Parade of Filipino Comedians
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Silver Reply:
February 17th, 2009 at 2:04 am
Mabagal ang PLDT dito sa Laguna. Tapos di pa kayang serbisyuhan lahat. Jologs nga eh.
Buti pa ang Digitel. Hak hak hak hak!
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I pity the old lady… honestly… not the csr. Coz lumabas yung pagkabaliw nya. Staged or not, I dont care. It’s not funny anyway. Ang sasakit ng mga sinabi nya sa Filipino. Natuntong lang sa amerika…
You’re the man, Jason! Lufet ng control mo dude! Kung ako yon, binalik ko lahat ng sinabi nya sa kanya – baka mas malupit pa ron mwehehehehe…
Anyway, it’s a SOP sa mga call center agents not to argue with the customers however demonic they are (“bobo”-nic as well
.
I’m not into call center industry but I guess I could give you some points on this issue.
Sa ganito ka-irate na *5uck1n6* customer, keep your composure.
1. Emphatize – let the neurotic on the other line speak and shout to the highest level kung gusto nya… sakit yata sa lalamunan non hehehehe… just listen first, hayaan nyo sila, mapapagod din yon, but make them feel your presence by just saying “ok”, “uh-huh”, “alrite”… etc.
2. Just let them talk and once they get tired of hitting the highest notes from their diaphragm (tama ba spell ko?), get his/her name and some relevant info (kuno) even if you think you cant help them out. Tell them to hold the line for awhile (pretend that you’re xfering the call) while you’re getting the contact number of the other party to call.
3. When you get back to the “bobo”-nic caller, tell them that your phone doesnt have the functionality to xfer the call (spec. overseas), but you’re giving them the alternative numbers to call instead (make sure you have a global list of your clients/company).
4 If the customer insist, tell them that you’ve already done all the ways to help him/her and you cant help any further. Say it in a nice but authoritative way. Oo, kailangan mejo authoritative talaga.
5. If the emotion on the other line is stil uncontrollable, let it be. It’s not your fault anymore, hit the mute button and keep listening… wag papaapekto. Take it as a BIG joke of the day. You will still prevail in the end.
6. When it’s done. Inform your immediate superior immediately and tell him/her to listen to the conversation. It could save your ass in a 1st place.
7. Go out and take a short smoke break (not weed) to relax your brain muscles, then blog it when you’re free. (bad idea but good to some hehehe)
Neways… kaya proud ako sa pinoy eh. We’re so professional kahit saan dalhin. And we can step to the level of anyone in the world without any hassles. Kaya naman ang daming foreign countries and gustong-gusto ang serbisyo natin… like here in SG.
Majulah Pinoys! Mabuhay ka Jason! Mamatay ka na langaw sa kalabaw!
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reynz Reply:
February 16th, 2009 at 7:26 pm
bwahahaha! great points tomazi! hahaha
reynz´s last blog post..Parade of Filipino Comedians
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Salawikain:
” Ang hindi lumingon sa pinanggalingan, hindi makararating sa paroroonan”
NO wonder kaya binalik sa pinas na 13K na lang ang anda.
kakakilabot ang mga salita ng lola sa pinagmulan niya!
jhena´s last blog post..bitter valentines
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reynz Reply:
February 17th, 2009 at 2:38 am
madalas kong pagdiskitahan at biruin ang kasabihang yan hehehe pero totoo hahaha
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Oist! Reynz! Musta na! ehehehehe
Napadpad ako dito from a forwarded email mula sa isa kong mga kaibigan! Nagulat ako sabi ko kilala ko author ng blog na toh wahahahahahaha
Yah! Adek yang client na yan! At Saludo ako sa representative na nag handle. Ang haba ng pasencya nya… sobra! wahahahaha
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reynz Reply:
February 17th, 2009 at 2:37 am
ei umleo, i did noticed a swarm of singaporean readers hehehe
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looks like someone hasn’t been getting laid for a looong time…
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reynz Reply:
February 27th, 2009 at 3:01 am
hahaha ano baaaa that’s deep hahaha
reynz´s last blog post..Disco lights!
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OH MY GOD!!! wala akong masabi. bakit may kababayan na ganito? adik ba siya?
nasa matino ba siyang pag iisip? or nababaliw na?
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reynz Reply:
February 27th, 2009 at 3:02 am
it could be a combination of everything sama na yong pinaginit sya nung CSR hahaha
reynz´s last blog post..Disco lights!
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watta FUCK old woman!!! give her all the damn! Kalalabas lng ata ng mental yan kya nandito s pinas! sobrang sabog n utak s dmi cguro ng dpat byaran..tsk! tsk! tsk! kwawa nman! KUDOS TO THE AGENT!!!
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reply ng operator (cut)..
p******a mo.. k***l ka din.. siraulo.. isang kang malaking tanga dito sa Pilipinas.. ang totoo kaya di ka maka-withdraw e p******a mo e mali yung atm na nilagay mo sa machine namin.. at isa pa.. hindi ito citibank p******a mo.. bdo ito.. BDO.. gagooo!!! hah.. hah.. hah..
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reynz Reply:
February 27th, 2009 at 3:04 am
totoo ba yan? hahaha
reynz´s last blog post..Disco lights!
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WAAAAAAAAAAAH. I just learned of this link. Wala na ba chance marinig yung Audio? huhuhu…
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reynz Reply:
February 27th, 2009 at 3:03 am
eto pa sya eh
http://www.youtube.com/watch?v=xzVvBElWHiU
reynz´s last blog post..Disco lights!
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Ricardo Reply:
February 27th, 2009 at 4:23 pm
Narinig ko na. Salamat HAHAHAHA
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totoo pala nangyari un.
sa isang banda mabuti na pinatigil pgkalat ng audio dahil pinoy pareho bida don, kakahiya talaga pagmumurang ginawa nong ale.
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reynz Reply:
February 27th, 2009 at 3:02 am
yeah it was interesting na tinanggap nang citi na totoo pala yon, akala ko talaga fake lang yun
reynz´s last blog post..Disco lights!
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nina Reply:
February 27th, 2009 at 4:21 am
I thought it was real
nina´s last blog post..Arrgh, it’s back again!
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nina Reply:
February 27th, 2009 at 4:22 am
i mean from the beginning
nina´s last blog post..Arrgh, it’s back again!
gare ko bulnuton ang mani-mani ni ate!!!!
so buli ni ina mo man!!!!!
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in fairness…honestly..totoo yan…i am a csr agent..mahirap buhay call center >_< malaki talaga suweldo kung suweldo lang paguusapan…..ganda benefits peo yan ang kapalit…lalo na sa previous job ko sa telecom company ng USA…unang word na sasabihin nila f****, you guys blah blah
xiao´s last blog post..A Vampire Online RPG Game
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Putang ina nyo MGA CALL CENTER PEOPLE. KAKATAWAG NYO LANG KAHAPON TAPOS KINABUKASAN TATAWAG NANAMAN KAYO SINONG HINDI MAIIRITA NYAN PALIBASHA HINDI KAYO TINATAWAGAN MGA HIPOKRITONG GAGO! MAGHANAP KAYO NG MATINONG TRABAHO PAG SINABIHAN KAYONG HINDI IBIG SABIHIN HINDI. DAMI KONG NAKIKITANG MGA CALL CENTER EMPLOYEES LAKI NANG SWELDO TANG INA ANG YAYABANG NA MASYADO KAYONG FEELING DAPAT LIMITAHAN LANG ANG TRABAHO NA ITO AT YUNG MGA TANG INANG PURO KAYABANGAN LANG ALAM AT BASTOS TUMAWAG MATANGAL. TANG INA NYONG MGA CALL CENTER PEOPLE! SUPOT!
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nina Reply:
May 31st, 2009 at 12:05 pm
CC MA, kayo po yong nasa audio?
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reynz Reply:
May 31st, 2009 at 2:04 pm
HAHAHAHA! (@nina hindi dun sa taas ha?) HAHAH
reynz´s last blog post..Pano ko i-justify sa boss ko and Aeronautical Engineering sa Accounting?
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mtoni Reply:
May 31st, 2009 at 8:02 pm
baka nga si cc ma ung nasa audio.
wala silang pinagkaiba eh.
I somewhat disagree.. Been working in a call center for several years already.. Agents are allowed to give warnings sa mga abusive callers and they can actually release the call (Inbound or Outbound).. Agent provoked the member (kayo po?) instead of trying to do an extra mile and sinasagot nia si member instead of trying to pacify her. In other words, he wasn’t silent at all. Hindi ako bilib sa ginawa ng rep.. In fact, he wasn’t able to control the call. Yes, she’s cursing and swearing pero sana bago tau sumagot ng pabalang, let’s listen to the customer’s concern first and focus on the resolution. As a rep, dapat sanay na ciang masigawan o mamura pero it is being regulated by warnings. I didn’t hear any attempt from him and there was no sincere empathy at all.
For the lady, I feel so sorry to what happened to her passport, her pending obligations, the money that she can’t withdraw, her wrath towards Filipino people, etc.. However, these issues do not excuse her. She needs to talk to God… She badly needs it.
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May sira ulo yung tumatatwag. Dapat in-control yunh Agent pero na overwhelmed yata siya sa pagmumura nung “brendamage” na kausap niya. Dapat kinuha muna niya ang pangalan at acct # para makapag file cia ng complaint sa customer abuse Department. Sira ulo talaga yung babae at ito namang si Agent bakit kasi nagtagalog pa cia e bawal yun. Pero walang kasalanan c Agent nagkaroon lang ng lapses sa call handling niya.
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